Reference

Access Terms and Compliance Notice

We built Soi 3 for Bangladesh regions where local law permits online gaming. Your account, wallet transactions and data handling follow the terms below.

Region-dependent accessAccount verification requiredWallet compliance checksData protection protocolsSupport contact paths
Soi 3 Access Terms and Compliance Notice
POLICY CONTACT

Reach Us for Legal Questions

If you need clarification on account eligibility, wallet verification or data handling, our Bangladesh support team responds through the channels below. We walk you through verification steps and answer compliance questions.

Team online

Live Chat

Open the chat widget in your account dashboard—our team sees your wallet history and account status, so we can answer verification questions immediately without asking you to repeat details.

Email Support

Send legal or compliance questions to the address listed in your account settings. We reply within one business day with the information you need or the document you requested.

Account Help Centre

Browse our help articles on wallet verification, withdrawal limits and data-access requests. Each article includes the exact steps and the support contact if you need further assistance.

DATA AND SECURITY

How We Handle Your Information

Your account data, wallet transactions and device information stay protected under the protocols below. We store records securely, limit access to authorised staff, and honour your rights to review or delete data where local law requires it.

Wallet Transaction Records

Every bKash, Nagad and Rocket deposit or withdrawal generates a transaction ID we store with your account. You can download your full transaction history from the account page at any time.

Account Verification Data

Your mobile number, wallet account name and device fingerprint are used to confirm identity before withdrawals. We encrypt this data at rest and share it only with payment processors to complete transfers.

Cookie and Session Tracking

We use session cookies to keep you logged in and analytics cookies to see which games you open most. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention and Deletion

We hold account records for five years to meet financial audit requirements. After that period, or if you request deletion and your account has been closed for six months, we remove personal data from active systems.

Common Legal and Compliance Questions

Access depends on local law in your specific region. We verify accounts for Bangladesh users where online gaming is permitted, but you confirm your eligibility when you register.

We verify your wallet account name against your profile to confirm identity before processing withdrawals. This prevents fraud and ensures funds reach the correct account holder.

If new laws restrict online gaming in your region, we will notify you by email and give you time to withdraw your balance before suspending access.

Yes. Log in, go to account settings, and click the data export link. You will receive a file with your deposits, withdrawals, game sessions and verification records.

We retain transaction records for five years to meet audit requirements. After your account has been closed for six months, you can request full deletion of personal data.

Use live chat or send an email through your account dashboard. Our Bangladesh support team handles legal and compliance questions and will escalate to senior staff if needed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.