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How We Handle Your Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your login secure. This page explains what we track, how we use it, and who you contact when you want changes.

Account securityPayment processingSupport contactData requestsCookie use
Soi 3 How We Handle Your Information
REACH US

Privacy Questions and Data Requests

Contact our support team if you want to review the data we hold, request changes to your account information, or ask how we handle payment records. We respond to privacy queries through the same channels we use for account help.

Live Chat Open the chat widget in the bottom corner of any page. Privacy and data requests go to the same team that handles account verification and withdrawal questions. Available during Bangladesh business hours.
Email Support Send privacy questions or data requests to our support address. Include your registered mobile number so we can verify your account. We aim to reply within one business day for routine requests.
Account Settings Log in and open account settings to update your mobile number, change your password, or review recent transactions. For full data deletion, contact support directly since that requires account closure verification.
DATA PRACTICES

How We Secure Your Information

We encrypt payment details when you deposit via bKash, Nagad or Rocket, and we use secure session tokens to protect your login. Account data sits on servers that require authentication for access, and we log every transaction so you can review your history.

Payment Encryption When you send a deposit through bKash, Nagad or Rocket, we encrypt the transaction details before storing them. Your payment app handles the actual transfer; we record the amount and timestamp for withdrawal verification and account history.
Cookie Management We use cookies to remember your login and track which games you open most often. You can disable non-essential cookies in your browser settings. Game providers may set their own cookies when you load a slot or live table.
Account Security We verify your mobile number when you register and send an OTP code when you log in from a new device. If you lose access to your number, contact support with your account details so we can reset your login method.
Data Retention We keep account records for as long as your account remains active, plus the retention period required by financial regulations in supported regions. You can request account closure and data deletion by contacting support; we verify your identity before processing that request.

Privacy Policy Questions

We collect your mobile number, device information and payment details when you deposit via bKash, Nagad or Rocket. We use this to verify withdrawals, prevent duplicate accounts and respond to support requests.

We share transaction details with payment processors to clear deposits and withdrawals. We may share account information with regulators or legal authorities when required by law in eligible regions. We do not sell your data.

Contact our support team through live chat or email. Include your registered mobile number so we can verify your account. We send data requests as a PDF within a few business days.

Yes. Contact support to request account closure and data deletion. We verify your identity, close your account, and delete your information after the retention period required by financial regulations in supported regions.

We use cookies to remember your login and track which games you open most often. You can disable non-essential cookies in your browser settings. Game providers may set their own cookies when you load slots or live tables.

Contact our support team through live chat or email. For mobile number or password updates, log in and open account settings. For full data deletion, reach out to support since that requires closure verification.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.