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What You Agree To When You Open an Account

These terms set out the rules between you and Soi 3 when you create an account, make deposits via bKash, Nagad or Rocket, and access any game or table in our lobby.

Account eligibility requiredbKash, Nagad, Rocket coveredJurisdiction-dependent accessDispute process included

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How These Terms Govern Your Account

Soi 3 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with Soi 3, you confirm that you are of legal age under the laws of your jurisdiction and that using this platform is permitted where you are located. We do not make that determination for you — eligibility depends on local

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law and the regions we support. Your account wallet holds the balance you deposit via bKash, Nagad or Rocket; each transaction is logged against your account and visible in your history. We may update these terms when our services change. If we do, we will notify
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you through the contact address on your account before the changes take effect. Continued use after the effective date counts as acceptance. If you disagree with an update, close your account before it applies. Soi 3 reserves the right to suspend or close accounts that breach
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these terms, including accounts found to be operating in unsupported regions. Disputes about your account balance or a transaction should be raised with our support team — we review wallet logs and payment records to resolve them. These terms do not limit any rights you hold
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under applicable local consumer law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About Your Account Terms

Questions about what these terms mean for your account, a wallet transaction or an eligibility concern can all go through our support team. Give your account ID and the relevant transaction reference so we can pull the right records quickly and get back to you without unnecessary back-and-forth.

ACCOUNT SECURITY PRACTICES

How We Protect Your Account and Data

Your account details and wallet activity are stored with SSL encryption. We do not share your bKash, Nagad or Rocket payment references with third parties outside the payment processing chain. When you request a withdrawal, our team verifies that the destination wallet matches the method used to deposit — this step protects your funds and prevents misdirected payments. You can request a copy of the data we hold on your account or ask us to close it by contacting support with proof of identity.

Data Retention We retain account records for the period required under applicable law. After account closure, transaction logs are held for the legally required window, then deleted.

Password and Access Your account password is hashed and never stored in plain text. If you suspect unauthorised access, reset your password immediately and notify support so we can review recent login activity.

Wallet Verification Each withdrawal request is checked against the deposit method on file. bKash, Nagad and Rocket account numbers must match your registration — mismatches are flagged and held for manual review.

Data Requests Write to our support team to request access to or deletion of your personal data. We will respond within the timeframe required by applicable law in your jurisdiction.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most from account holders in Bangladesh. For anything not covered here, contact support directly.

Account opening depends on your age under local law and whether our platform is accessible in your region. We support eligible regions only — check that access is permitted where you are before registering.

Contact support with your bKash transaction reference and the amount sent. We will match it against our payment logs and credit your wallet once the transfer is confirmed on our end.

We notify you at your registered contact address before any update takes effect. If you continue using your account after the effective date, that counts as acceptance of the revised terms.

Submit a query through live chat or email with your account ID and the transaction reference. Our team reviews wallet logs and payment records and will respond with the outcome.

Contact support to close your account or to request the data we hold on you. Provide proof of identity and we will process your request within the timeframe local law requires.

Payment references are shared only with the payment processor handling the transaction. We do not sell or pass on your bKash, Nagad or Rocket details to unrelated third parties.

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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoHoldem QuickFire InfoSoi 3 Banking AppSoi 3 App

What You Agree To When You Open an Account

Reach Us About Your Account Terms

How We Protect Your Account and Data

Common Questions About These Terms

01 Who can open an account on Soi 3?

02 What happens if I deposit via bKash but the balance does not appear?

03 Can Soi 3 change these terms without notice?

04 How do I raise a dispute about a wallet transaction?

05 How do I close my account and request my data?

06 Are my bKash and Nagad payment details shared with anyone?

Terms & Conditions

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